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Product Questions and Answers Extension Overview
Magento Product Question and Answers extension is an effective solution that enables your potential customers to ask questions before making the purchase. Potential customers can either read "Answers" section to find more details or raise a new question for the administrator. Magento QA extension is a powerful tool to build strong bond with potential customers that allows you to know their concerns, questions. Administrator can quickly answer the question raised by customers that becomes part of the "Answers" section under product page.
It also helps in keeping your product page fresh in the eyes of Google and other search engines because crawlers see more updated content on your product pages. All answered questions become a landing page for better SEO rankings plus it also has a proven record for helping customers and boosting revenue.
Product Questions and Answers WorkFlow
customers lands on a product page, they are interested in the product but before proceeding further they wanted to clarify certain things from the seller. Seller (Administrator) receives an email alert goes to Admin Panel and sees all unanswered questions. He/She quickly answers the question and that answer becomes permanent part of the product page. Customer receives an email alert that his question is answered, he/she comes back reviews the answers. If the answer is satisfactory customer buys the product.
Moreover, product answer gets added to product knowledgebase, it also saves administrators time answering same question more than once.
Magento Question Answer Extension Features
- Improves communication between store owner & customers with Magento Discuss Item.
- Customers can refer to previous questions asked by other visitors.
- Get answers to questions right from your product page, which increases the overall customer satisfaction.
- Setup Ask a Question in minutes
- Setup email notification for customers & admin
- Improve SEO based on questions and answers on the specific product pages.
- Dead-easy & flexible admin interface
- Fanatic support with 1000's of satisfied stores.
Convert Potential Customers into Buyers with Magento Question Answers Extension
Sometimes your customers are just a step away from purchasing, yet they lack some information about a product or want to make sure they have selected the right one. Help your customers and increase your sales volume with Magento Question and Answer extension. It is a highly configuration Magento extension that can dramatically improve communication between store owners & customers.
Magento Ask a Question: Going Live
- Buy & download the Magento Product Questions & Answers extension
- Follow the Magento Ask a Question Installation Manual and install the extension correctly.
- Configure the settings from admin panel
- Go live
- Email us at email@example.com for help and questions.
Magento QuestionsPro Module FAQ's
Can I send an email to my customer soon after I answer their question?Yes, using Magento question pro extension customers are automatically notified that their question has been answered.
Can I display question & answer on the product page instead of one page apart?Current version of magento customer questions extension will add link to a page where particular product question & answeres are listed. But you can change it as per your need by customizing the extension.
Is it possible to show count of question & answer on product page ?No, Magento Question & Answer Extension will not show any count on product page.
How can I turn on/off captcha on form?Goto -> Admin -> System -> Configuration -> Customer -> Customer Configuration -> Captcha -> Enable the captcha on frontend set to "Yes".Under Forms field dropdown make sure you have "Magik Question Pro Form" selected then save config.
Can I send confirmation email to customer when he has posted question?Current version of Magento QuestionsPro extension does not have this feature.
Can I customize the look and feel of my questionspro email template?Yes, Magento questionspro extension uses default transactional email template. You need to create your own questionspro email template by loading default template created by extension and customize it as per your needs