Dealing with a client website that is heavily customized and had some initial install problems. Sent an email to support and had a response back in less than 5 minutes. Support totally gave us the right information to correct the issue to make everything work. Highly professional and fast. Will do business again for sure. --Brad
I purchased this module that work properly in default magento checkout but doesn't work with one step checkout ( easy checkout extension ) customized installed in my magento.
Fortunately I get support very quickly from the Magik Team Support that help me to solve the problem.
I'm very satisfied for the support and the functionality of this product that is important for extra additional field in the product page, in the cart and in the checkout page near the shipping method.
I suggest to all to purchase this product.
The Extra Fee module worked as specified - and as needed (most important!) I did have a cosmetic problem with respect to another Magento extension, and the Magik Support Team was VERY timely (even though they are like 10 time zones away!) and did a great job fixing the problem. I definitely agree that the support team is EXCELLENT. Thank you Magik Commerce!
As per their feature list this extension wasn't supporting Enterprise Edition. As i loved the extension way too much, i emailed the support team whether they will help me configure the extension on EE.
Fortunately, their support team is awesome and i got the extension working perfectly in few hours. I have high regards for their support team and i must admit they are way too different then the other Magento solution providers/vendors who take days to respond even for your simplest requests.
Now, the extension is supporting EE but my case was handled before they opened support for EE.